Please
read the Printfil manual and the FAQ
before posting your questions.
If you
still need help, you can contact us by: 1)
Printfil's menu - 2) e-mail - 3) the Support Center
We
always answer all the requests we receive.
The average answer time is 3 hours; often less during
working hours. If you don't receive a reply within 1
working day, please see the following FAQ:
Why don't you reply my messages?
1) Printfil's menu
This
is the fastest way to contact us. Right-click
the Printfil's trayed icon (in the bottom right corner, near the
Windows clock) and choose Help
-> Contact Support. A
configuration report will be automatically generated and attached to
a newly generated e-mail message. Please add your comments and
send it.
This
function requires
Microsoft Outlook, or a MAPI e-mail client installed (Microsoft
Outlook Express, Mozilla Thunderbird, Microsoft Mail etc.) or an
SMTP server already configured in Printfil (please search for
the "EMailClient" word at Chapter 4:
"Miscellaneous Options").
2) e-mail
If you
cannot use the option "1" above (for example because your computer is
not internet connected):
- Upgrade
to the latest Printfil 5.x version, if you're using a previous 5.x version, without uninstalling the
current version first.
- Right click the Printfil's trayed icon
and choose "Help -> Create Support Report"
- You'll be asked to save a PrintfilSupport.ZIP
file on your desktop
- Choose the directory and file name you
prefer, then click the "Save" button
- Send the ZIP file above at the email
address that will popup on screen
3) The Support Center
By the
Support Center you can contact us using any internet-connected
computer, without a mail client program.
Please
create a textual "Support Report" as described below, then copy its content in
the clipboard and paste it on a new ticket, opened at http://help.aswit.com/index.php/contact
How to create
a textual Support Report
If
you're using Printfil 5.x ...
- Install
latest 5 version
(if you haven't already done it) without
uninstalling the current Printfil version first.
- Right-click
the Printfil's trayed icon and choose Help
-> Create Support Report.
If
instead you're using Printfil 4 or a previous version ...
- Download
the
"Printfil's support report generator" (support.exe) by clicking this
link
- Save
it in the Printfil's installation directory (usually c:\Program
Files\Printfil) and Run
it.
... at this point ...
- You'll be asked to save a PrintfilSupport.ZIP
file on your desktop. Click the "Cancel"
button.
- A text
file containing your local Printfil/machine
configuration will popup on
screen (normally inside "Windows Notepad")
- Select "Edit
-> Select All", then "Edit -> Copy"
to copy its content to the clipboard.
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