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Technical Support |
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Please
read the manual installed with Printfil and the FAQ
before posting your questions.
If you
still have problems, you can contact us by: 1)
Printfil's menu - 2) e-mail - 3) this page
We
always answer all the requests we receive.
The average answer time is 3 hours; often less during
working hours. If you don't receive a reply within 1
working day, please see the following FAQ:
Why don't you reply my messages?
1) Printfil's menu
This
is the fastest way to contact us. Right-click
the Printfil's trayed icon and choose Help
-> Contact Support. A
configuration report will be automatically generated and attached to
the e-mail message.
Requires Microsoft Outlook or a MAPI e-mail client installed (Microsoft
Outlook Express, Mozilla Thunderbird, Microsoft Mail etc.)
2) e-mail
If
Printfil is installed on a PC which is not connected to the internet,
or without a standard mail client installed:
- Download
the
"Printfil's support report generator" (support.exe) by clicking this link
- Save
it in the Printfil's installation directory (usually c:\Program
Files\Printfil)
- Run
it. After a few moments a text file containing your local Printfil/machine
configuration will popup on
screen
- Save that text file without modify its content, and
send it by e-mail to support@printfil.com
3) This page
If you
prefer, you can also contact us by the form below.
If
you're contacting us for a
technical problem, please create even the textual configuration as
described on steps 1..3 above, then copy and paste that text in the
field below. Thank you.
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