Technical Support  

Please read the Printfil manual and the FAQ before posting your questions.

If you still need help, you can contact us by: 1) Printfil's menu - 2) e-mail - 3) the Support Center

We always answer all the requests we receive. The average answer time is 3 hours; often less during working hours. If you don't receive a reply within 1 working day, please see the following FAQ: Why don't you reply my messages?

1) Printfil's menu

This is the fastest way to contact us. Right-click the Printfil's trayed icon (in the bottom right corner, near the Windows clock) and choose Help -> Contact Support. A configuration report will be automatically generated and attached to a newly generated e-mail message. Please add your comments and send it.

This function requires Microsoft Outlook, or a MAPI e-mail client installed (Microsoft Outlook Express, Mozilla Thunderbird, Microsoft Mail etc.) or an SMTP server already configured in Printfil (please search for the "EMailClient" word at Chapter 4: "Miscellaneous Options").

2) e-mail

If you cannot use the option "1" above (for example because your computer is not internet connected):

  1. Upgrade to the latest Printfil 5.x version, if you're using a previous 5.x version, without uninstalling the current version first.
  2. Right click the Printfil's trayed icon and choose "Help -> Create Support Report"
  3. You'll be asked to save a PrintfilSupport.ZIP file on your desktop
  4. Choose the directory and file name you prefer, then click the "Save" button
  5. Send the ZIP file above at the email address that will popup on screen

3) The Support Center

By the Support Center you can contact us using any internet-connected computer, without a mail client program.

Please create a textual "Support Report" as described below, then copy its content in the clipboard and paste it on a new ticket, opened at http://help.aswit.com/index.php/contact

How to create a textual Support Report

If you're using Printfil 5.x ...
  1. Install latest 5 version (if you haven't already done it) without uninstalling the current Printfil version first.
  2. Right-click the Printfil's trayed icon and choose Help -> Create Support Report
If instead you're using Printfil 4 or a previous version ...
  1. Download the "Printfil's support report generator" (support.exe) by clicking this link
  2. Save it in the Printfil's installation directory (usually c:\Program Files\Printfil) and Run it.
... at this point ...
  1. You'll be asked to save a PrintfilSupport.ZIP file on your desktop. Click the "Cancel" button.
  2. A text file containing your local Printfil/machine configuration will popup on screen (normally inside "Windows Notepad")
  3. Select "Edit -> Select All", then "Edit -> Copy" to copy its content to the clipboard.

   
   
   
   
  21 Nov 2013  
  New Printfil 5.17
What's new
 
Print from DOS to USB printer now! Download free PrintFil trial!
  FAQ  
  Click here to see the most Frequently Asked Questions  
  see also ...  
  File In Mail: Automatically send out files via email